Located in Playa del Carmen, a 20-minute drive from Fifth Avenue, the Sandos Caracol Eco Resort All Inclusive is surrounded by nature and features a water park with 27 slides and a private beach.
You need to know:
• Guests can enjoy unlimited drinks at 10 bars located throughout the property.
• Some rooms are a little far from the social areas.
• Some guests say the Wi-Fi signal in the units could be better.
The resort offers all-inclusive service in its three buffet-style restaurants and six specialty restaurants. La Laguna offers an international buffet, while La Riviera, La Toscana, and La Salvia serve à la carte Mediterranean, Italian, and vegetarian cuisine, respectively.
Compass:
• It is located 7.5 km from the ferry terminal for Cozumel.
• Xcaret theme park is a 25-minute drive from the resort.
• 45 minutes by car from Cancun International Airport.
• The Tulum archaeological site is located 68 km from the Sandos Caracol Eco Resort Hotel.
*FOR THIS PROMOTION THE FOLLOWING REQUIREMENTS (TERMS AND CONDITIONS) MUST BE MET*
- Mexican couples, married or living together, must be between 30 and 65 years of age on the day of arrival at the hotel.
- Proof of joint income exceeding $35,000 Mexican pesos (pension/retirement income does not qualify)
- Upon arrival at the hotel, guests must present their own credit card. Only VISA or MASTERCARD are accepted (corporate, department store, fintech, debit, or additional cards are not accepted).
- Does not apply to residents of Quintana Roo, Campeche or Yucatán.
- All participants must attend the vacation club sales presentation together, which lasts 90 to 120 minutes.
- They will have to spend the first night at the Sandos Caracol hotel.
- Upon check-in, reception will request a $15,000 Mexican pesos security deposit from your credit card. This deposit will be released upon completion of all the requirements detailed in this document.
- This package does not apply to people traveling for special or social events such as weddings, congresses, conventions, conferences, courses, work meetings, among others,
- If friends, family, acquaintances, or coworkers are traveling together on the same dates using the same promotion, they will not be eligible for the promotion. If this is the case, all reservations involved must pay the counter rate posted at reception.
Frequently Asked Questions
At México Experiencias, our service guarantee is based on several key pillars that ensure the successful completion of each experience we offer.
First and foremost, we have a highly trained and passionate team with in-depth knowledge of the destinations and activities we promote. Our experts plan and execute every detail of your trip with meticulous attention, ensuring that every step is carefully designed to provide you with an authentic and enriching experience.
In addition, we have established strong and trusted relationships with a select network of suppliers, collaborators, and partners in the tourism industry. These relationships allow us to access high-quality resources and unique opportunities, which
translates into exceptional services and activities for our clients.
It depends on the service you want to book. The cost is mostly the same for experiences, but it can vary for hotels, depending on the age of the children. It's best to contact a travel advisor who can guide you.
Within 24 hours, a travel advisor will contact you to confirm your reservation and send it to your email.
Absolutely, the safety of the experiences we offer is a central priority at México Experiencias. We fully understand the importance of providing our clients with the peace of mind and confidence they need to fully enjoy their trips.
Our commitment to safety is reflected in every aspect of our operations. We work diligently to carefully select suppliers and partners who meet the highest quality and safety standards. Before offering any experience, we conduct rigorous assessments and screenings to ensure they meet our safety criteria.
Additionally, we maintain constant and fluid communication with our local partners and suppliers, allowing us to stay abreast of any changes in conditions or circumstances that may affect the safety of our experiences.
We are always attentive to best practices and recommendations from
authorities to ensure the safety of our customers.
The ability to participate in certain experiences depends on the nature of the activity and safety requirements. Some activities are specifically designed to accommodate underage participants, ensuring their safety.
well-being and complying with all safety regulations.
For experiences that may involve a higher level of risk or require certain physical abilities, age restrictions may be related to the safety of participants. We want to ensure that each experience is enjoyed safely and safely for everyone involved, and in some cases, age restrictions help ensure this.
We guarantee exceptional experiences thanks to our deep connection to Mexico, solid industry relationships, and personalized approach. We tailor every detail to offer you unforgettable moments that exceed your expectations. Your satisfaction is our priority.
Of course.
México Experiencias, as a proudly Mexican travel agency, is committed to ensuring every service we offer. Our passion for showcasing the wonders of Mexico is the driving force behind our dedication to providing you with exceptional and authentic experiences.
With deep roots in Mexico's rich culture and diverse environment, we have intimate knowledge of every destination we promote. This allows us to ensure every aspect of your trip is carefully planned and executed, from the selection of exciting activities to cozy accommodations and premium culinary options.
Our identity as a Mexican travel agency means we highly value our customers' satisfaction. We work tirelessly to exceed your expectations and ensure that every experience is enriching and memorable. Furthermore, our network of local collaborators and partners is carefully selected to guarantee the quality and safety of all the services we offer.